If you have any queries or cause for complaint about the services we provide to you, including our bill in relation to our retainer, please raise these in the first instance with the matter partner for the retainer. We shall investigate your complaint promptly and carefully and do what we reasonably can to resolve the difficulties. We have a complaints procedure in place, which details how we handle complaints. You are, in any event, entitled to refer any matter or complaint to the complaints and redress system operated by the independent Legal Ombudsman whose contact details can be obtained by using the link: www.legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. If your complaint is in relation to our bill then there may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about our bill if you have applied to the court for assessment of the bill. Please note that if all or part of our bill remains unpaid we reserve the right to charge interest.
